Archive for November, 2009

Time To Hit The Dance Floor

Monday, November 23rd, 2009

Don’t Be Shy When it Comes to Social Media

Five years ago, tweeting was something only birds did and the words “face” and “book” didn’t go together unless you fell asleep reading a particularly dull tome. Today, these words have taken on new and powerful meanings as social media platforms exert an ever-growing influence on the way business is done.

Remember your first high school dance? There were those who stood along the wall, desperately trying to summon up the courage to cut a rug. Then there were the ones who hit the dance floor without a second thought about boogying the night away.

Today’s social media environment, at least from a marketing perspective, is not too different from this classic scenario. On the one hand, you’ve got some companies that already are gung-ho about social media, jumping headlong into the latest developments. On the other hand, there are those that are the equivalent of cyber wallflowers. They remain uncertain, and even skeptical of the value social media offers.

But Does It Work?

The big question on everyone’s mind is: Does social media participation lead to more business? Some argue yes, but there are no hard numbers yet to corroborate a growing chorus of anecdotal claims. One thing, however, cannot be denied — the huge phenomenon that social media has become. Over the last five years, various social media platforms have lured half a billion people into this brave new world.

What does this mean for companies that already have donned their social media dancing shoes? At the very least, it means they enjoy increased exposure to a customer-rich environment at a very low cost (If you’ve got an Internet connection and a handful of hours to spare each week for maintenance and updates, you’re pretty much looking at your overhead). And, by making a strategic commitment to social media involvement, they could be increasing their actual business volume.Chances are high that your existing customers, and potential ones, are engaged in some form of social media. This translates into new channels through which you can communicate with them. Social media also can offer you priceless insight (business intelligence) into your customers’ tastes, attitudes and behaviors, keep you up to date on trends, provide you with a venue to offer solutions and answer concerns, and allow you to build networks of friends and associates.

Define Your Goals

First, however, you’ll need to devise a social media strategy. Think about business sound reasons for participating in Facebook, or LinkedIn, for example, and the kind of exposure you and your brand can expect through those platforms. Most importantly, think about what it is you want to achieve. What are your main goals? Simple awareness? Building customer/client networks? Responding to customer concerns and feedback (reputation management)? Steering eyeballs to your website, blog or bricks and mortar location? Answering these questions will help you focus your social media participation in the most effective way and keep you from wasting time with platforms that don’t suit your aims.So, if you’re willing to get on the dance floor, where do you start? The following are relatively quick, inexpensive and effective ways to get your social media efforts up and running. But don’t feel obliged to do all of them. Remember to shape your efforts around your time, objectives and audience.

Blogs — Technorati.com, a blog tracking service, has indexed 133 million blogs since 2002. An estimated 70,000 new ones are created each day. You may have hundreds or thousands of blogs in your own community. The problem is finding ones that are active and relevant to you and your business. Once you come across one that fits, begin to participate.Make sure, however, that your contributions are relevant and remember that you are participating in a conversation, not a sales pitch. It is bad form to show up on someone else’s blog and start advertising. Create a list of blogs and monitor them for references to your products and services.  Even better, start your blog, using a service such as www.typepad.com or www.blogger.com.

Through your blog, you can share updated information with your customers and provide them with a forum for feedback. A blog will also allow you to perform reputation management when necessary, responding to false or uninformed claims about your business. Sure, the number of blogs is mind boggling, but, according to Universal McCann research, 73% of online users read blogs. Yours could be one of them. Above all, the key to a successful blog is regularly updating content — and not just any content, but interesting, relevant stuff that keeps people coming back for more!

Facebook – Facebook has truly become a phenomenon. Just three years ago, it was a little known network for college students. Today, Facebook has the world at its feet with nearly 300 million users. Women are the fastest growing group of users, and nearly half of U.S. Facebook users are 26 years or older. Facebook has a more relaxed, conversational format than other platforms, and while primarily social in nature, it does offer easy-to-create fan pages. You can create a fan page for your business, allowing other users to promote it to their own network of Facebook friends. It is important to keep your fan page content fresh and to provide updates that keep people interested. To set up a profile for your business on Facebook, click here.

LinkedIn – This is a more business professional form of social media, connecting more than 35 million businesspeople from around the globe. Although used by some as a place to post a glorified online resume, LinkedIn is actually much more, offering participants the chance to interact with and learn from business professionals in their respective market sectors or industries. It may also help you to network with vendors and consultants who can build your business.

Twitter – As of this writing, Twitter users have “tweeted” more than 5.7 billion times. That number should be well over 6 billion in just a few days time. What is a tweet? It’s a simple 140 character message you can send to a group of friends via your cell phone, computer, instant message or other application. Basically, it’s you telling your friends what you’re doing. So what could be the business application of such a platform? Basically, it gives you a presence in a very large and active community. By building a following (be sure to add as many “friends” as you can), you can give them updates on your activities and point them to other content rich resources that promote your business, such as your own blog.


While social media marketing may seem like a dubious endeavor to some, it is far simpler and less costly than you might imagine. Remember, it’s about initiating relationships, strengthening existing connections and increasing awareness of your brand. With a little courage  — and the commitment to be active, timely, and relevant — you’ll be surprised how quickly you learn the steps to the social media samba.

written by Scott Wigton

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Ahead of the Curve — or Treading Water?

Wednesday, November 11th, 2009

At T.MOSS when we troll the waters of social and technological change it’s to make sure we’re keeping our friends informed of significant tidal shifts. Thanks for paddling with us.

Sometimes we note an undercurrent — a change in process, usage or style that draws our attention. A case in point –

You say tomato, I say tomahto

When we first started writing about “the Web”, there wasn’t a hard and fast rule for using the term “website.” We researched it, and based on usage common among leading publications, dictionaries and style manuals, we made an informed decision on the standard T.MOSS would follow. We decided to use Web site. That was then.

Well, we’ve taken another look around and now find that usage is trending toward website. Here’s what we’ve discovered. According to Dictionary.com:

“The transition from World Wide Web site to Web site to website as a single uncapitalized word mirrors the development of other technological expressions which have tended to take unhyphenated forms as they become more familiar. Thus email is gaining ground over the forms E-mail and e-mail, especially in texts that are more technologically oriented. Similarly, there is an increasing preference for closed forms like homepage, online, and printout.”

Further, though they do acknowledge “Web site” and “web site” as alternatives; American Heritage Dictionary of the English Language, Webster’s New World CollegeDictionary, Compact Oxford English Dictionary and Cambridge Advanced Learners Dictionary list “website” as the preferred spelling — just to name a few sources. Britannica Online Encyclopedia was the only reference we found that used “Web site” exclusively — and you know how fusty the old men in monocles can be.

Let’s see, is it Beyonce or Brenda Lee?

Our conclusion: though you’ll continue to see Web site and web site in print; it looks like website has won the day. So, lest your customers and colleagues assume you’re out of touch because you use Web site instead of website — remember the flak George W. Bush got when he made reference to “the Internets” — now’s the time for a little re-education.


Website  |  Email  |  Blog  |  Podcast  |  Facebook  |  Twitter

And, if you still think Facebook is a computer game teenagers play with their friends, it’s definitely time to step into the wide world of social media and do a little poking around. To stay literate, you should at least begin to explore the explosion of new tools businesses, large and small, now use to reach out to their customers – before the next generation of innovations comes along and changes the game yet again. Who knows, in a few years tweeting may seem as outmoded as shouting at your customers through a megaphone.

by Dianne Clay, Librarian

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